Taking care of your home when maintenance issues come up is important. We use this tenant online portal for reporting, scheduling and completing maintenance at the property you live in. All requests should be reported through this portal. Please include as much detail as possible, and include pictures of the issue when you access the portal through your smartphone. The more detail you provide assists us in resolving the issue. If we will need access to the inside of your home please mark “Permission to Enter” yes to avoid delays. Once a request is submitted our office or the appropriate vendor will contact you to schedule a time to come out.
Occasionally emergencies happen outside of regular business hours. Please call our 24/7 maintenance hotline at (503) 549-1960 regarding any emergencies. Also, please submit a maintenance request below marked urgent. Emergencies are…
-water leaks that can cause damage to the home
-lack of heat in cold weather
-lack of power not due to a power outage
-hot water heater out
-Fire (Call 911 first)
-Gas smell (call NW Natural first)
-Structural damage to home (i.e. tree into the house)
Please login to your tenant portal to submit a maintenance request and if you have not activated your portal, you can get started below.